Common questions, answered.

Cosmo is a loyalty network for banks, fintechs and card issuers. It provides the partner contracts, integration and settlement to reward customers with points and miles in airline, hotel and retail loyalty programs, through one integration.

Banks, fintechs and loyalty programs each integrate with Cosmo once. Cosmo standardizes the contracts, sends every reward to the right program through one API, and clears and settles every transaction between them.

A loyalty partnership lets customers earn or redeem rewards across two brands, such as bank points that convert into airline miles or hotel points. Each partnership traditionally needs its own contract, integration and reconciliation. On Cosmo, all three are already in place for every program on the network.

Reward issuance is crediting points or miles into a loyalty program on a customer's behalf, for example when a bank issues airline miles for card spend. Cosmo issues rewards into every program on the network through one API.

Either by contracting and integrating with each program directly, or through a loyalty network. With Cosmo, a bank or fintech integrates once, chooses programs from the network, and issues miles and points to customers in real time, using Cosmo's partner contracts or its own.

Distribution to banks, fintechs and card issuers across the network without one-off bank deals: one integration, standardized contracts, and one monthly settlement across every client.

Cosmo acts as the clearing house. Rewards are issued in real time, and settlement runs monthly: one statement covering every partnership, on both sides, across currencies. Settlement is modular: Cosmo can also settle a partnership contracted directly between a client and a loyalty program, or the parties can settle directly.

Cosmo charges no setup fees and no management fees. Markups are disclosed to both the client and the loyalty program.

No. Cosmo is modular. Clients can use Cosmo's partner contracts where a program is already on the network, or keep their own agreements with a partner.

RESTful APIs for reward issuance, point exchange, settlement, partner management and real-time reporting, plus an embeddable Multibrand widget. Issuers can also build their own cardholder experience on the API. The developer documentation includes integration guides.

Clients typically complete technical integration in about a week using the Cosmo API and sandbox. Loyalty programs joining the network typically complete onboarding in 2 to 4 weeks.

Yes. Cosmo is SOC 2 Type II compliant and certified to ISO/IEC 27001 (information security), ISO/IEC 27017 (cloud security), ISO/IEC 27018 (personal data protection in the cloud) and ISO/IEC 20000-1 (IT service management). Data is encrypted at rest, personal data is additionally encrypted at field level, and the platform runs on AWS behind a web application firewall.